How can we help?

Help & FAQs

Getting Started

How do I create a Atlanta Maids Account?

To create an account click here to create your account.  Once you’re in, you can input your information.

Do you service my area?

We service the following areas…

  • Alpharetta
  • Atlanta
  • Dunwoody
  • Mableton
  • Marietta
  • Roswell
  • Sandy Springs
  • Smyrna

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services such as cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

The cost of the cleaning depends on various factors such as the number of bedrooms, bathrooms, frequency etc.  Click here to get the total cost to clean your home.

Do you bring your own cleaning supplies, products and equipment?

We bring the cleaning solutions and equipment to ensure the cleaning is done correctly.  If you have a preferred cleaning solution or piece of equipment you would like us to use, leave it on the kitchen counter or a note for the team members and they will use the supplies based on your specifications.

Can I request special tasks or extras?

Yes, when scheduling your appointment on the online booking form select the special task you would like us to perform and we’ll make sure to take care of it at your next appointment.

Manage Your Account

How do I log into my account?

To log into your account click here to create your account.  Once you’re in, you can input your information.

How do I change my password?

To change your password click here and login or create your account.  Once you’re in, you can update your information.

How do I reset my password?

To reset your password,  click here and follow the prompts to reset your password.

How do I change my address?

To update your address click here and login or create your account.  Once you’re in, you can update your information.

How do I change my credit card?

To update your card info click here and login or create your account.  Once you’re in, you can update your information.

How do I book my first appointment?

To book an appointment click here to book your appointment online or call (404) 939-8572 to book your appointment.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

All team members have been screened, background checked and trained so that you can feel comfortable while they are in your home.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

All team members have gone through a background check.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning let us know within 24 hours, and we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If we do not meet your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.